Shipping & Handling
All orders will be shipped via USPS using fixed shipping rates. Purchased items will be shipped within 5 days of the order, although most will be shipped in 1-3 days. Please allow 2 weeks to receive your order. If you have still not received your order feel free to contact us directly at firstname.lastname@example.org. Istani is not responsible for international shipping delays, such as customs delays and is not responsible for any customs duties or taxes. We are not responsible for any lost, stolen, or damaged shipments. Please contact email@example.com if you have any issues receiving your goods.
Return & Exchange Policy
We offer refunds and exchanges within 30 days or purchase date. Refunds will not be offered for any sale items. All sale purchases are final. Sales include items on the sales page, special store-issued coupons, and gift cards.
Refunds will be processed within 1-3 days of receiving your returned item. All returned items must be brand new and returned in their original packaging.
Exchanges will be accepted only for sizing issues or defective garments. Customers must cover the cost of shipping fees for all exchanges. Size-based exchanges must be brand new and returned in their original packaging.
We have made every effort to display as accurately as possible the colors of our products listed on our site. We cannot guarantee that your monitor will accurately display colors. Because all of our products are fully handcrafted, there may be some slight variation in color due to the nature of manufacturing.
Although availability may be indicated on the site, there is a chance that an item may not be available for immediate delivery. We reserve the right, without liability or prior notice, to revise, discontinue, or cease to make available any product or to cancel any order.